Questions, answered plainly.

A private, encrypted home for the things you'd otherwise scatter across browser-saved passwords, notes apps, and sticky notes: passwords, secure notes, documents, wallet & bank records, and technical credentials like SSH keys, API keys, WiFi passwords, and 2FA backup codes - all unlocked with one master key.

Yes - Free is free forever, no credit card required. It includes unlimited passwords and secure notes, up to 3 wallet & bank records, and 5 AI-assisted imports a month. Upgrade to Plus whenever you need document storage or more.

Not a separate app to install. Velora Vault is a responsive web app that works fully in your phone's browser, so there's nothing extra to download or keep updated.

Your account password only signs you in. Your master key is separate: it encrypts and decrypts your vault contents locally in your browser. Resetting one never restores the other, which is why both exist.

No. Velora Vault runs on a zero-knowledge model: your data is encrypted and decrypted on your device using your master key. We never receive, store, or have the ability to view that key or your unencrypted vault contents.

Because we never have access to it, we can't reset or recover it for you. An optional hint can jog your memory, but it's a reminder, not a backup - keep a protected offline copy of your master key somewhere outside the vault it unlocks.

Yes - that's different from recovery. Settings > Security includes a "Change master password" flow that re-encrypts your entire vault under a new master key in one atomic step. It requires your current master key, so it can't help if you've actually lost it.

Both plans include unlimited passwords and secure notes. Plus adds 5 GB of encrypted document storage, unlimited wallet & bank records, unlimited AI-assisted imports, and priority support.

Yes, any time. Upgrades apply immediately; downgrades take effect at the end of your current billing period, so you keep the paid time you've already covered. If you end up over a Free-tier limit, nothing is deleted - you just can't add more in that category until you're back under it or you upgrade.

No. We don't sell your information, and we don't use your vault contents for advertising, analytics, or model training - we couldn't even if we wanted to, since we can't decrypt it.

Yes. Settings includes an encrypted export you can download any time - it contains ciphertext and encrypted document blobs, so your master key is still required to read or restore it.

No. Content you explicitly submit for extraction is sent to the configured AI provider. Review every suggested item before it's saved, and only submit data you're permitted to process.

Yes. Your encrypted vault is tied to your account, not to one device or browser - sign in anywhere and enter your master key to unlock it.

Yes. Settings > Security lists your active sessions per device, so you can spot one you don't recognize and sign it out individually - no need to sign out everywhere just to remove one.

Search the Help Center for setup, unlocking, and billing answers, or open a ticket from Settings > Support once you're signed in - replies happen in a real conversation thread with our team.